Privacy Policy

MyMed Ltd, Willowbrook, Burbridge Close, Lytchett Matravers, Poole, BH16 6EG (“MyMed”, "We") are committed to protecting and respecting your privacy.

This policy (together with our Consumer Terms and Conditions (the "Terms") and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our practices and views regarding your personal data. Any terms used in this policy shall have the same meaning as those used in the Terms. In the event of any conflict between the Terms and this policy, the Terms shall prevail.

By agreeing to the Terms you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is MyMed.

You may give us information about you by entering information through the Site (www.mymedhealthcare.com) or the App, allowing us access to data about you held by third parties, filling in forms, or by corresponding with us by phone, e-mail or otherwise. You may also give us information, and we may collect and process information about you resulting from, any interactions you undertake or services you request or source through the Site or the App (including consultations and prescriptions). Information collected includes any data or information contained in consultation recordings. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, and may also include sensitive information about you including your health, medical records, physical and mental performance, characteristics, any ailments, diseases or disabilities, your race, gender, age and other sensitive information.

Information automatically collected by our Site or App

We may receive information about you if you use any of the other services or products that we provide, or if you use any of our Affiliates or third parties to fulfil a request you have made via the App.

We will use this information to:

(a)  provide the products and services;

(b)  provide such information to any member of our group, or Affiliates, business partners, suppliers and sub-contractors of MyMed where reasonable or necessary in relation to the provision of the products and services including provision of your information to Practitioners, dispensing chemists, partner diagnostic (testing) providers, and suppliers or subcontractors used in relation to our Site or App;

(c) provide medical information and and current prescription status to your current GP - inclusive of any diagnosis, treatment and clinical assessment made in consultation - where you have disclosed prior registration with a GP and provided their details;

(d)  process your payment for such products and services;

(e) review and enhance the quality of our services and products, including monitoring compliance with clinical care standards;

(f) make disclosures as required by or in compliance with reasonable requests by regulatory bodies including the General Medical Council or Care Quality Commission, or as otherwise required by law or regulation;

(g)  where you request it or have otherwise consented, provide to your insurance company/ies who may contribute to the cost of the products or services you request to use; and

(h) assist in the detection of fraud.

Other Uses Of Information We Collect About You

We may use this information:

(a) to administer our Site and App and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;

(b) to improve our App and Site to ensure that content is presented in the most effective manner for you on your mobile phone or other device;

(c) to allow you to participate in interactive features of our service, when you choose to do so;

(d) for purposes including research, and marketing of the MyMed service, subject to such data being anonymised;

(e) as part of our efforts to keep our Site and App safe and secure; and

(f) to make suggestions and recommendations to you and other users about services that may interest you or them.

Other uses of information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

By using the App or any of the Services, you consent to us collecting and using technical information about the devices and related software, hardware and peripherals for services that are e-based or wireless to improve our products and to provide any services to you.

If you use our services, you consent to us and our Affiliates' and licensees' transmission, collection, maintenance, processing and use of your location data and queries to provide and improve location-based products and services. You may withdraw this consent at any time by turning off the location services settings on your device.

If MyMed Ltd or substantially all of its assets are acquired by a third party, personal data held by MyMed about its customers will be one of the transferred assets.

We may disclose your personal information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and other agreements; or to protect the rights, property, or safety of MyMed Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


If you have elected to receive marketing materials, at any time subsequently you can ask not to receive marketing materials. You can exercise this right by contacting us at MyMed Ltd, Willowbrook, Burbidge Close, Lytchett Matravers, Poole BH16 6EG, or by email at info@mymedhealthcare.com.

Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.


Any changes we make to our privacy policy in the future will be notified to you the next time you log-in via our Site or App. The then current privacy policy will apply to any transaction or use and it is your responsibility to ensure that you are content to contract on the then current privacy policy at the point of any transaction or use.

<a name="[18,[423,[]," data-cke-saved-name="[18,[423,[]," 6f287ecb-ed84-4c56-be02-ed8"="">Questions, requests or comments about our privacy policy should be addressed to MyMed Ltd, Willowbrook, Burbidge Close, Lytchett Matravers, Poole BH16 6EG, or by email to info@mymedhealthcare.com.